Abacus Outsourcing and inDrive Partner to Transform Customer Experience in Pakistan

Business Reporter

Lahore: inDrive, a global mobility and urban services platform, has entered into a strategic partnership with Abacus Outsourcing, a leading global BPO services provider, to revolutionize customer experience in Pakistan’s ride-hailing sector.

The partnership combines Abacus’s expertise in advanced customer support with inDrive’s innovative peer-to-peer mobility platform, delivering seamless, responsive, and value-driven service for millions of users across the country.

The launch ceremony was held at the Abacus Global Delivery Center, Shaheen Complex, Lahore, where senior leadership from both organizations reaffirmed their commitment to innovation and collaborative growth.

Representing inDrive were Awais Saeed (Country Head), Shadi Ibrakhim (Deputy Head of Support), and Andrey Bessonov (Supervisor), while Abacus was represented by Shaheryar Rafiq (Senior Executive Director) and Vice President Operations.

Speaking at the signing, Awais Saeed said: “At inDrive, our priority is always the people who choose us every day. This partnership will bring them safer rides, fairer choices, and an experience that sets us apart in Pakistan’s ride-hailing industry.”

Echoing this, Shaheryar Rafiq stated: “With decades of leadership in BPO, Abacus is committed to delivering innovative solutions that ensure every inDrive user receives an exceptional experience.”

The partnership will focus on improved support services, faster issue resolution, and customer-centric innovations, setting new standards of reliability and satisfaction in the mobility sector.