A new survey has revealed that nearly one in two young people in Europe are turning to artificial intelligence chatbots to discuss personal and emotional issues, highlighting a growing shift in how younger generations seek support.
According to research conducted by Ipsos BVA and commissioned by CNIL and Groupe VYV, 51% of respondents aged 11 to 25 said it was “easy” to talk to AI chatbots about mental health and intimate matters. This compares to 49% who felt comfortable speaking with healthcare professionals and just 37% with psychologists.
The survey, carried out in early 2026 across France, Germany, Sweden, and Ireland, included 3,800 participants. While AI tools are gaining traction, traditional support systems still rank higher, with 68% of respondents preferring to confide in friends and 61% in parents.
The findings also underscore growing mental health challenges among youth. Around 28% of participants met the criteria for suspected generalized anxiety disorder, raising concerns about the psychological well-being of young people in the region.
AI usage among respondents was widespread, with nearly 90% reporting prior use of such tools. Many cited constant availability and a non-judgmental interface as key reasons for turning to chatbots, with over 60% describing them as a “life adviser” or “confidant.”
However, experts warn that reliance on AI for emotional support carries risks. Ludwig Franke Föyen of Karolinska Institutet noted that while modern AI systems can generate highly convincing responses, they are not designed to replace human relationships or professional mental healthcare.
Concerns have also been raised following reported cases linking AI chatbot interactions to psychological distress. Critics argue that such tools may struggle to accurately interpret human emotions and could inadvertently provide harmful or inadequate advice.
Experts stress that while AI can complement mental health support by offering information and accessibility, it should not replace personal connections or professional care. They warn that over-reliance on digital tools could increase feelings of isolation rather than alleviate them.
The study highlights the need for balanced integration of AI in mental health support, ensuring that technological innovation does not come at the cost of human connection.
